My Order Has Not Arrived
Answer :
You can track your order via this link: https://www.17track.net/en# - If you did not find your package via the link above, please try to track your package on the official site of the carrier. Further details about shipping please refer to https://www.klokick.com/pages/shipping-policy. - Orders with multiple items may be shipped from different warehouses and arrive in different boxes on different dates. Each box will have a separate tracking progress. - Please contact our customer serviceklokick@outlook.com for further help.
You can track your order via this link: https://www.17track.net/en# - If you did not find your package via the link above, please try to track your package on the official site of the carrier. Further details about shipping please refer to https://www.klokick.com/pages/shipping-policy. - Orders with multiple items may be shipped from different warehouses and arrive in different boxes on different dates. Each box will have a separate tracking progress. - Please contact our customer serviceklokick@outlook.com for further help.
Found A Problems When You Got the Item
Answer :
- The received item is damaged, incorrect or missing part, please take photos for the outer packaging (including the details of shipping label) and all parts inside, then send them with your order number to klokick@outlook.com.
- The received item is damaged, incorrect or missing part, please take photos for the outer packaging (including the details of shipping label) and all parts inside, then send them with your order number to klokick@outlook.com.
No Longer Want the Item Ordered
Answer :
-Item not shipped. Please contact customer support to cancel your order before it is shipped out. Your order will be sent our within 24 working hours normally. (Weekend and holidays are not included.) -Item shipped. Please make sure your item is still within the Return Policy and contact klokick@outlook.com. -Item on the way. Please sign for the package and keep the package unpacked and in original status, then mail us atklokick@outlook.com.
-Item not shipped. Please contact customer support to cancel your order before it is shipped out. Your order will be sent our within 24 working hours normally. (Weekend and holidays are not included.) -Item shipped. Please make sure your item is still within the Return Policy and contact klokick@outlook.com. -Item on the way. Please sign for the package and keep the package unpacked and in original status, then mail us atklokick@outlook.com.
Change Order Information
Answer :
The order can only be changed before delivery (24 hours handling time normally), in this case you could contact our customer service center to change it. Once your order status has changed to “Fulfilled”, your order might be already sent out, then please don’t refuse the delivery, just receive it and contact us at klokick@outlook.com. If you intend to return to package and do not need it any more, you’d better don’t unpack it and contact us directly.
The order can only be changed before delivery (24 hours handling time normally), in this case you could contact our customer service center to change it. Once your order status has changed to “Fulfilled”, your order might be already sent out, then please don’t refuse the delivery, just receive it and contact us at klokick@outlook.com. If you intend to return to package and do not need it any more, you’d better don’t unpack it and contact us directly.
How to Pay
Answer :
We only accept Paypal currently. PayPal is a easier payment method, it is safer and faster and makes our business easier. You can also pay for your order with your credit or debit card directly without a Paypal account. -Without a Paypal account. Please refer to the following steps: Choose the item you interested-Add to cart-Check out/Buy it now-Continue to shipping-Continue to payment-Paypal-Pay with Debit or Credit Card-Choose your region and fulfill your card info (Supports support Visa, Master, Discover, and American Express etc.)-Fulfill your billing address and set it as shipping address-Leave your contact info-Continue (Do not tick to create a PayPal account if you don’t need one)-Done. -Already have a Paypal account. Just log in your Paypal account and finish the payment.
We only accept Paypal currently. PayPal is a easier payment method, it is safer and faster and makes our business easier. You can also pay for your order with your credit or debit card directly without a Paypal account. -Without a Paypal account. Please refer to the following steps: Choose the item you interested-Add to cart-Check out/Buy it now-Continue to shipping-Continue to payment-Paypal-Pay with Debit or Credit Card-Choose your region and fulfill your card info (Supports support Visa, Master, Discover, and American Express etc.)-Fulfill your billing address and set it as shipping address-Leave your contact info-Continue (Do not tick to create a PayPal account if you don’t need one)-Done. -Already have a Paypal account. Just log in your Paypal account and finish the payment.
How About the Warranty
Answer :
If you are not 100% satisfied with the received product, please contact our customer service centre for exchange or refund within 30 days. If your item is defective, you have one year from the date of purchase to return it. Any further assistance please reach us via klokick@outlook.com, you will get our feedback within 24 WORKING HOURS. Also, you can refer to our Return Policy:https://www.klokick.com/pages/return-policy
If you are not 100% satisfied with the received product, please contact our customer service centre for exchange or refund within 30 days. If your item is defective, you have one year from the date of purchase to return it. Any further assistance please reach us via klokick@outlook.com, you will get our feedback within 24 WORKING HOURS. Also, you can refer to our Return Policy:https://www.klokick.com/pages/return-policy
